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Shipping & Delivery

Where do we deliver to?

We ship and deliver worldwide to qualifying countries. 

What are the delivery options?

Our delivery options in the UK include: 

  • Standard - 3-5 days (free)
  • Weekend Delivery - we do not currently offer this service
  • Warehouse Pickup - items ordered online can be picked up directly from our warehouse during opening hours

What are the delivery rates?

We offer FREE DELIVERY anywhere in mainland UK. For delivery to countries outside the UK, please contact us for a quote.

All our delivery prices include VAT. You can confirm the exact cost of your ordered items on the checkout page.

When will my items be posted?

We normally ship all items out within 24 hours of receiving cleared payment. 

How long will my item(s) take?

Most items are normally delivered to UK addresses within 3-5 working days.

Can I track the progress of my order?

You can check the courier company's website or contact them directly once your order is dispatched and we have provided you with a tracking number (where applicable).

Do you deliver multiple orders at the same time?

This will depend largely on availability. If all the items are in stock, then we will certainly deliver them all at once; otherwise we will ship them individually as soon as they become available.

Can I change my delivery address?

We do not encourage this and is often impossible once your order has been dispatched. This is due to the strict policies put in place by our courier companies. It is however possible to change a delivery address only if the item is recalled to stock. This is a chargeable service and it will mean taking the item through the ordering process from scratch.

If you require any further information about our shipping and delivery process that is not already covered in this section, do not hesitate to contact us at sales@snuggx.com

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